Resolve issues,
Faster.
From broken projectors to leaky faucets. Provide your staff with a centralized ticketing system to report, track, and resolve IT and maintenance issues.
IT Queue
3 OpenSmartboard Not Turning On
Room 104 is completely dark, unable to teach.
Printer Toner Low
Staff room printer needs a black toner refill soon.
SLA-Driven Maintenance.
Teachers shouldn't have to chase down the IT guy. They simply submit a ticket via the app, attach a photo, and categorize it. The system automatically routes it to the correct department (IT, Facilities, Transportation).
- Escalation Rules: Automatically notify the Principal if a "High Priority" ticket isn't resolved within 2 hours.
- Ticket Chat: IT staff can ask the reporter clarifying questions directly inside the ticket thread.
Data-Driven Resource Allocation
Inventory Sync
When IT resolves a ticket by replacing a mouse, the system automatically deducts one mouse from the Inventory module.
Performance Analytics
Track average resolution times to measure the efficiency of your maintenance and IT staff.
Preventative Tasks
Create recurring tickets for routine maintenance like monthly AC filter checks or annual bus servicing.
Ready to activate
helpdesk module?
Stop the chaos. Streamline your campus operations.